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Review Of The Four Seasons Nam Hai Resort, Vietnam

photo of boys on beach at Four seasons nam hai in Vietnam

Vietnam’s Danang is a popular spot for the family traveller. Not only do you have a number of resorts on this stretch of coast in Central Vietnam but neighbouring Hoi An is a beautiful cultural hotspot. Jetlag & Mayhem has reviewed a number of properties in the area, from the Victoria in Hoi An, Redbridge Villa (attached to a cookery school) to the luxurious Intercontinental.  Another high-end property that deserves a second review from us is the Four Seasons Hoi An.  You may know this place as the old ‘Nam Hai‘, under the management of GHM Hotels.  We had a fabulous stay there several years ago, although there was certainly room for improvement e.g. better kids club, more childproofing in rooms. Lucky for Jetlag & Mayhem readers, my Asia luxury specialist Celine, recently paid the Nam Hai Four Seasons resort a visit.  She took her husband and 3 kids (Edouard 6yo, Hugo 3.5yo, Arthur 18mo) in early March. They had been informed the weather was ‘chilly’ but the reality was day time hot and sunny with night temperatures at 20-22 degrees. 

Where did you go?

Danang, at the Nam Hai Four Seasons

How did you book the trip? What was included in the package?

Flights from Hong Kong to Danang booked through the Cathay Pacific website, it s only 1h30 flight.

Hotel through the Four Seasons website, they were running a promotion pay 3 nights gets the 4th free on a bed and breakfast.

Did you request anything from your accommodation in advance e.g. baby cot, sterilizer?

To book the family villa (at any four seasons) you need to register only 2 kids on the website otherwise, the family villa won’t be an option even if the 3rd is a baby. Then I asked for a baby cot and they assumed it was 2 adults and one baby after all but when the staff realized it at the airport pick up she called the hotel and all was arranged for 3 kids by the time we arrived.

Baby cot was a real one not a travel version, with a cute bumper and mosquito net.

Did you need a visa?

French citizens don’t need a visa for under 2 weeks stays so we literally walked through immigration

How was the flight? Any tips?

Flight was short so fairly easy. Big tip… this plane has NO entertainment system, no tv screen, yes it does still exist!!!!! Which actually make 1h30 long once you ve gone over the Cathay magazine! If you have a tablet, there is an app, studioKA, that you need to download, but you need real wifi for that so do it prior to departure (you’ll thank me for the heads up!) and then there is onboard wifi (but not the real deal) that let you access all the entertainments programs thru your tablet. Do not ask me if it works, I was not given the heads up so I have to read the dragonair magazine over and over….

Bring food, food was awful, but nothing new here 

How far was the hotel from the airport? Did you arrange airport transfer in advance?

The hotel is a good 30min drive from the airport and round trip transfer was included in our package. Knowing we were with a baby they came with carseat without us asking for it

How was your room?

The family villas at four seasons are a “perfect deal” for families with 2-3 kids. The villa was massive with a huge master combined with a living area and a bathroom the size of a HK flat and with a separate room on the side with a daybed and a trunk bed underneath and a separate bathroom.

Also a big terrace outside where we had in room dining the first night while the kids were asleep.

Big disclaimer for the room : this room is an accident waiting to happen for any kids that cannot go up and down stairs easily. It’s beautifully thought with a raised bed and a seating area that “sink” in the floor, there are SO many places where a toddler can just flyover and land on the stone floor. We actually mentioned it to the manager who has a 10 and 12 yo so never saw it that way but he said he will looked into it at least for the family villas.

The room comes with bikes to ride inside the resort. They also have kids bikes with or without training wheels and carriages to attached behind the adult bikes.

How were the hotel facilities?

We have yet to find a four seasons that is disappointing in terms of facilities! The pools are stunning, the adult one is about 50m long if not more, the family one heated and 29m long and you also have a lap pool. One of the massive bonus of this hotel is that the family pool (a 29m long one!) is heated so even with cooler nights the water was about 30 degrees

We stayed only four days so mostly used the pool facilities but the spa looked really nice, there is a huge pond and kids can go and feed the fishes there, gym, tennis court everything looked really good.

photo of pool at Four Seasons Nam Hai

I’ll try to visit the cooking school next time.

Staff and service were spotless

How was the beach?

The beach is beautiful but the sea was rough, I’m not sure if it’s always the case or if it is the seasons. They have paddle boards, catamaran, jet skis which my boys tried and absolutely loved.

How was the Kids Club?

We are huge fans of the Four Seasons with kids because their kids clubs are always super nice. There is a main room with plenty of toys, video games, board games, giant doll houses, coloring books, anything. They also have a nice shaded paddling pool where they organize watergun fights and a sand pit with a slide. Our kids loved it and they organize cooking classes and many other fun stuffs. Note that kids need to be 4 to be dropped off but we just pretended our 3.5 was 4 with no problem at all. You can leave the babies but you will need to pay for a babysitter (about 10usd an hour).

How was the food at the hotel/restaurant options?

Food was fantastic, you have Vietnamese restaurant, Indian and western, all delicious. Breakfast buffet is to die for as well.

We did their street food night, highly recommend although you can probably get the same in the street for a MUCH cheaper price, but the fancy setting with food cart in floating boats over the pool was beautiful and the food delicious.

We also went for the lobster night which was delicious and coming from Brittany I am extremely picky when it comes to lobsters!

Overall… don’t go with a diet plan!

Note that kids under 5 eat for free, even if Edouard was 6 and they knew it they never charged us anything and kids were just sneaking in the kitchen to ask for milkshakes or mangoes if they wanted some. Also kids food always came in 15mn max. Portions are huge so we usually ordered 2 dishes for 3 kids.

Did you do any excursions? Would you recommend them?

We went to Hoi An, definitely a must see and they have shuttle (15mn) every 2 hours

photo of beautiful Hoi An street scene

Did you eat outside of the hotel? Any restaurant recommendations?

No, too many yummy choices on site for 4 days with 3 kids

What tips would you have for someone planning the same holiday?

Download the app before boarding and go to the Nam Hai Four Seasons! We would love to return, it’s a perfect easy getaway from HK with unrivalled service and kid friendliness

 

 

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