Sensatori Tenerife Hotel Review: Crèching in the Canary Islands

We’ve had a lot of Asia reviews recently, so it’s only fair to give you some of the best from Europe! The Sensatori Tenerife features highly for people craving a stylish hotel with top class kids facilities.  Lucky for you, Abi has put together a fantastic review to help with your decision making:

Who: Abi, husband & 16mth son
Where:  Sensatori Tenerife.  The actual hotel is called the Gran Melia Palacio de Isora but if you book direct, you will not be able to use the creche as the creche is run by Thomsons and for Thomsons guests only
When:  December 2012

Through Travel Counsellors but could have booked the same package through the Thomsons website.

Included in price.  On arrival we were in a mini bus with one other couple.  There was an infant seat which was great but I was told it’s a fluke and the bus either has it or it doesn’t and you can’t request one as we tried for the return journey.

We stayed in a Deluxe room (which is essentially the standard room) and it was lovely. We worried about whether we should have booked a family room so that the baby was in a separate room but there is actually a small corridor/dressing room as you walk in which has a sliding door and is the perfect size to house the cot at night.  The balcony was very small with a two seater sofa and a small table but was perfect us as it acted as a playplen for our baby in the evenings.

The hotel facilities were fantastic and just what we were looking for.  The resort seems daunting at first but once you get the lay of the land, it is easy to navigate.



There are 4 large pools(excluding the red level which is exclusive to red level guests), 1 family pool, 1 adult pool (no children allowed), 1 enormous salt water infinity pool and 1 very lovely baby pool with a priate ship, slides and toys in very shallow water.


We didn’t use the spa or gym facilities but they did look lovely and there is a timetable of activities and classes such as yoga, pilates etc

We were on full board plus which means 3 meals a day and wine/beer with lunch and dinner.  There are 7 restaurants in the hotel and 4 of those are free to eat in on full board.  We ate the majority of our meals in the buffet which was perfect and had so much choice including the most incredible selection of cakes and desserts!  The staff were all lovely, the waiters and waitresses always made a fuss of my baby ever meal time.  We had just two meals in other restaurants, 1 dinner at the Market Grill which was situated by the infinity pool (delicious pizza) and the Italian, Club Ocean which was pretty average and the service was really poor.  My only real criticism of the restaurants, is the timing for kids – the last snack restaurant closed at 4:30pm and the buffet didn’t open until 6:30pm.  With my baby finishing creche at 5pm, I’d have liked to feed him around then but couldn’t.  It would be great if they could have a children’s buffet service start a bit earlier.infiniti_pool

In the evenings we went to the outside bar which has comfy chairs and usually a singer or music.  We put a blackout cover on the buggy and had a couple of drinks before heading back to our rooms (lots of people doing same thing which was nice!)  We went to one show which wasn’t really our kind of thing but it was packed out and people seemed to be enjoying it.


We booked mornings in the creche every day.  The morning sessions run 9.30-1pm.  Once we got there we also booked some afternoons too and those sessions run from 1:30-5pm.  The staff in the nursery were fantastic, really friendly and caring and the facilities are spotless and full of lovely toys and books.  You have to take your own nappies and wipes but they provide a snack in both the morning and afternoon sessions.  They did all sorts of craft activities and went out for walks in the buggy.  At the end of the holiday we were given a folder full of all the artwork my baby had done.  We weren’t told in advance but if you book from the UK then you get a free evening session where you drop off at 7:30pm and pick up at 11:30pm.  Again, the staff were great here and we dropped him off with his bottle and grobag and they put him to sleep in one of the cots.  You can apparently also book evening sessions from the UK for 30 Euros which is far more reasonable than a babysitter.

In Conclusion…
We would definitely go back, it was absolutely perfect for a family holiday and we didn’t end up leaving the hotel.  We had amazing weather in December and with our son in the creche we got to lay by the pool every day.


1 comment

  1. LittleRascalReviews (@LittleRascalRev)

    Thanks for this review and the information on the creche. We’re off here shortly. I also run a baby & toddler product/activity review blog http://www.littlerascalreviews.com and am thinking of reviewing our experience once we return. I have a two and a half year old & 5 month old sons so getting a few hours to ourselves on a few days would be a real blessing!

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